A 24-year-old faced permanent hearing loss after Samsung Earbuds FE exploded inside her ear and this created chaos among all the Samsung users. This news has spread like wildfire and the users of Samsung are afraid of using the Samsung Galaxy Buds FE model any further.
Irresponsible response from Samsung
The victim is a Turkish girl who wore the Samsung Galaxy Buds FE, and it exploded in her ear to her weird notice. This incident sparked the attention of the whole world when a student named Bayajit bought a pair of Samsung Galaxy Buds FE to use with his Samsung S24 Ultra phone. After buying the earbuds, the user did not charge them as they had 36% battery, as he said. The user’s girlfriend, with utter excitement, went ahead to try the new pair of buds, and then this incident happened.
They took the buds to the Samsung service centre, and they came up with an answer claiming the Samsung Earbuds were “deformed” but not exploded. They also added that the user can go ahead with legal action if they wish to. The reason for this accident remains unanswered by the Samsung Service Center of Adana, Turkey. As per some reports, the user added that he had been constantly facing issues with his earbuds, and he presented all of them on the Samsung portal, which included the invoice bill of the earbuds, the exploded earbuds picture, and the medical bills of his girlfriend. The incident was posted by the user on the Samsung Community platform.
On the 24th of September, a Reddit user, Amazing_Emergency_69, shared the following post about the incident on the Reddit platform by translating the post into English.
What is this product about?
The use of portable technology has become a trend and millions of users prefer using Samsung products due to their quality and durability. Samsung Galaxy Buds FE is a budget-friendly, non-flagship earbud that was introduced by Samsung in the market in the year 2023 with basic pricing as compared to their other Samsung Galaxy earbuds.
Almost 7.4 million units of this product were sold worldwide. The descent modelling of the earbuds allows users with a more comfortable hearing experience. The earbuds come with five hours of battery life tested with Active Noise Cancellation (ANC) mode. This very model of Samsung Galaxy is not water resistant. Samsung Galaxy Buds FE differs in price range and other advanced technology which are used in other Galaxy Buds models but it comes with a decent sound effect and good touch-sensitive flat buttons which are user-friendly.
Exploding the nature of Samsung products
The above image is the damaged Samsung Galaxy Buds FE earbuds provided by the affected user.
Samsung has a good history of explosion of Samsung Note 7 products and this was caused due to the manufacturing defect of the battery. This incident of Samsung Galaxy Buds FE recalled the incident of the manufacturing defect of the Note 7 model when 2.5 million phone models were sold, out of which 1 million had defects.
This incident took place in the year 2016 and Samsung said to have promised to replace the Note 7 models with the new ones. A Samsung Company representative stated that it was a rare manufacturing process error from the company’s end. In this recent incident of the explosion of Samsung Galaxy Buds FE, many users are afraid to use the device, and all are shocked to hear the cold response received from the Samsung care centre of Adana and no official response has been heard from Samsung company in regards to this incident.
Take care of your Ears from explosions.
Earbuds available in the market are generally waterproof and shock-resistant just like any other electronic devices. For all the devices produced nowadays, they use lithium-ion batteries. One must check the earbuds after unboxing, and while using them one must remove them from the ear when the device gets heated up. One needs to be safe, however advanced a product becomes.
FAQ
What happened with the Samsung Galaxy Buds FE?
A 24-year-old woman faced an accident in Turkey when her boyfriend’s Samsung Galaxy Buds FE exploded in her ear, leading to her hearing loss.
What was Samsung’s response to the Samsung Galaxy Buds FE incident?
The response from Samsung’s service centre lacked sympathy, but they replaced the damaged Samsung Galaxy Buds FE earbuds with a new one.
What are Samsung Galaxy Buds FE?
It is a budget-friendly bud manufactured by Samsung which has a good 5 hours of battery life.
Is the Samsung Galaxy Buds FE a safe product?
The buds were safe to date, but this incident created fear among the users, and also the historic incident incurred by Note 7 brought more concerns,
What should current users of Galaxy Buds FE do?
Users of the Samsung Galaxy Buds are advised to be careful about the product and report any concerns if any arise.
How can users file complaints or seek redress for Samsung Products?
Users who face issues can go to any Samsung care center and perform a device check from professionals.
Has Samsung issued any official statements regarding the Samsung Galaxy Buds FE incident?
No official statement has been given by the Samsung Company regarding this incident.
What should consumers consider when using electronic products?
They should take proper care and should make regular updates to their own devices.
What are the implications of this incident for Samsung?
This incident caused Samsung, to lose consumers and the company should take into consideration good quality measures to be taken for every product.
Where can users find updates on this situation?
The Samsung updates are available in-store, and Galaxy applications are available in the Play Store.
