On April 12, 2025, UPI services across India faced major disruptions, causing payment failures and login issues for millions of users.

INDIA NEWS By Aniket Chakraborty Apr 12, 2025 Arrow

Users of PhonePe, Google Pay, and several banks reported failed transactions and delays in payment confirmations.

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The disruption started early in the morning and peaked around 8 AM IST, sparking widespread frustration among users.

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Scheduled maintenance by HDFC and Kotak Mahindra Bank led to temporary UPI downtimes, but the broader issue affected all UPI platforms.

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Reports suggest a possible technical glitch or overload within the National Payments Corporation of India (NPCI) network infrastructure.

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Small businesses relying on digital payments suffered huge losses due to failed transactions, especially on a busy weekend.

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Users complained of issues like QR code scans not responding, payments stuck in processing, and balance deductions without confirmation.

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PhonePe and Google Pay acknowledged the service disruptions and promised swift resolutions, while banks continued to restore services.

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By 3 PM IST, UPI services started resuming in phases, though some minor issues continued, particularly during peak usage hours.

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As India moves toward a cashless economy, the UPI outage highlights the importance of maintaining a robust and reliable digital payment infrastructure.

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